We’re Hiring! Lead Mechanic and Sales Positions Available
Help create a better world one cyclist at a time!
Do you live to make a difference? Have you ever contemplated a world where people are healthy, active, community oriented, and truly happy? We have. At Epicenter Cycling, a family run local business and the only multi-location cycling shop in Santa Cruz, we are making a difference. We see cycling as a way to create positive change in the lives of those we meet. We are committed to inspiring and educating new riders and to supporting our local cycling community.
Read on for details about Epicenter Cycling and each position.
Epicenter Cycling is a large, Trek-focused bike shop nestled between the beautiful Pacific coastline and the redwood forests of Santa Cruz, California. Our mission is to provide all types of cyclists with a shop experience they feel comfortable in and will come back for again and again. We do this through exceptional customer service, expert technical knowledge and by providing products we believe in. The workplace is team oriented, professional and friendly. A passion for sharing our love of bikes is what we’re about.
Epicenter was established in 2009 by Santa Cruz locals Shawn Wilson and Kazia Pennino. Our two stores in Aptos and Santa Cruz offer a wide range of quality cycling products and services. Both of our convenient locations offer ample parking. This year, we're celebrating our 10th anniversary!
Lead Mechanic job description
The Lead Mechanic must be willing to be involved in all roles at Epicenter. We look to the Lead Mechanic to fully and confidently evaluate all our customer’s needs and qualify service appropriately.
With customer service being our top priority, the Lead Mechanic must provide exemplary skills in product knowledge, technical knowledge and relationship building. Ability to work in a fast paced and energy filled environment, with a positive, team focused attitude is paramount.
Prior experience as a mechanic is a must.
As Lead Mechanic you will be responsible for getting all types of repairs done on a timely basis. You should be comfortable working independently on: all adjustments, wheel building, suspension work, dropper post overhauls, builds from frame up, familiarity with most modern bikes (knowledge of Trek proprietary systems a big plus) and with older vintage bikes.
Having proficient knowledge of a Point of Sales system is very helpful, we use Ascend. The ideal candidate will have the ability to adapt to new situations and find creative solutions, while also sharing knowledge with the rest of the team.
Lastly, a fun sense of humor is preferred.
Positive attitude and self-motivated Willingness to do “whatever it takes”
Repairs on all types of bikes Building new bikes for the sales floor
Continuous training on proper techniques and methods
Provide highest level of customer service 2+ years experience as service technician
Ability to handle and distribute responsibilities and tasks
Creative problem solving skills
Attention to detail
Able to lift 50lbs
Good communication skills
Sales Associate job description
The Sales Associate must be willing to be involved in all roles at Epicenter Cycling. We look to the associate to fully and confidently evaluate all our customer's needs and qualify sales appropriately.
With customer service being our top priority, the associate must provide exemplary skills in both product knowledge and relationship building. Ability to work in a fast paced and energy filled environment, with a positive, team focused attitude is paramount.
We are always looking for quality people regardless of bike shop experience, but a passion for bicycles is a must.
Positive attitude and self-motivated to win every customer
Provide the highest level of customer service
Create a client base of customer relationships
Communicate professionally with customers & team
Passion for cycling